Privacy Policy

This Privacy Policy explains how MoniBeat (“MoniBeat”, “us”, “we”, or “our”) collects, uses, shares, and otherwise processes personal information in connection with our website monitoring services and websites (the “Sites” and “Services”).

Personal Information We Collect

Information You Provide to Us

Personal information that you may provide through the Sites or Services, or otherwise communicate with us, includes:

• Contact Information: such as your first and last name, email address, phone number, and company name.
• Account Information: such as login credentials or details you provide when creating an account.
• Feedback and Correspondence: such as information you provide when you report an issue with the Sites or Services or correspond with us.
• Marketing Information: such as your preferences for receiving marketing communications and details about how you engage with them.

Information from Third-Party Sites

Our Sites and Services may allow you to connect with third-party sites, such as when you log in using a Google or other third-party account. If you connect through such a third-party site, you authorize us to access, use, and store the information you agreed the third-party site could provide to us based on your settings there. We will handle this information in accordance with this Privacy Policy. You can revoke our access to this information at any time by adjusting the settings in your account on the applicable third-party site.

Information Collected Automatically

We may automatically log information about you and your devices when you access our Sites or use our Services. For example, we may collect:

• Device Information: such as operating system name and version, device identifier, browser type, and screen resolution.
• Usage Information: such as pages viewed, time spent on pages, access times, the website you visited before ours, and actions taken on our Sites or Services.
• Location Information: general location data, such as city or geographic area, derived from your IP address.
• Monitoring Data: information about the websites or services you monitor using MoniBeat, such as URLs and uptime/downtime logs.

We collect this information using cookies and similar technologies. See the Cookies and Similar Technologies section for details.

Our servers (which may be hosted by third-party providers) also collect data like your browser type, operating system, Internet Protocol (IP) address, domain name, and date/time stamps of your visits.

How We Use Your Personal Information

We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:

To Provide Our Services

We use your personal information to:

• Register and manage your account.
• Monitor the websites or services you specify and provide uptime/downtime alerts.
• Communicate with you about MoniBeat, including sending updates, alerts, and support messages.

To Operate the Sites and Services

We use your personal information to:

• Operate, maintain, administer, and improve the Sites and Services.
• Enhance your experience and personalize it based on your needs and interests.
• Respond to your requests, questions, and feedback.

For Research and Development

We use automatically collected data and other information to analyze trends, improve our Services, and understand user behavior to enhance functionality and performance.

To Send Marketing Communications

We may send you surveys, promotions, or other marketing communications. You can opt out as described in the Email Communications section below.

To Create Anonymous Data

We may create aggregated or anonymous data from user information by removing personally identifiable details. This anonymous data may be used or shared for lawful business purposes, such as improving our Services.

For Compliance, Fraud Prevention, and Safety

We may use your personal information to:

• Investigate and enforce our Terms of Use.
• Protect our, your, or others’ rights, privacy, safety, or property.
• Detect and prevent fraudulent, harmful, or illegal activity.

For Compliance with Law

We may use your personal information to comply with applicable laws, lawful requests, or legal processes, such as responding to government authorities.

With Your Consent

We may ask for your consent to collect, use, or share your personal information when required by law or agreements with third parties.

How We Share Your Personal Information

We do not share your personal information with third parties without your consent, except in these cases:

Service Providers

We may share your personal information with third-party companies or individuals who provide services like hosting, analytics, email delivery, or customer support. These parties will have limited access to your information as needed to perform their services.

Compliance, Fraud Prevention, and Safety

We may disclose your personal information to government or law enforcement officials or private parties as needed for compliance, fraud prevention, or safety purposes outlined above.

Business Transfers

We may share your personal information in connection with a business deal (e.g., merger, acquisition, or sale of assets) or in the event of bankruptcy or dissolution.

Your Choices

Email Communications

You may opt out of promotional emails by following the unsubscribe instructions in the emails or contacting us at support@monibeat.com. You may still receive service-related emails, such as uptime alerts or account notifications.

Changes to Your Personal Information

You can update your personal information by emailing us at privacy@monibeat.com. You may also request deletion of your data, and we will make reasonable efforts to comply, though we may retain some information as required by law or for legitimate purposes (e.g., fraud prevention).

Choosing Not to Share

If you do not provide required personal information, we may not be able to offer our Services. We will indicate what information is mandatory.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage these through your browser settings.

Other Important Privacy Information

Security

We implement technical, organizational, and physical measures to protect your personal information. However, no system is entirely secure, and we cannot guarantee absolute security. We will notify you if required by law in case of a security breach.

Third-Party Sites and Services

Our Sites or Services may link to third-party websites. We are not responsible for their content or privacy practices. This Privacy Policy does not apply to them, and we encourage you to review their policies.

International Transfers

MoniBeat may process and store your personal information in the United States or other locations where privacy laws may differ from your jurisdiction.

Changes to This Privacy Policy

We may update this Privacy Policy and will post changes on the Sites with the effective date. Material changes will be notified via email or through the Sites.

How to Contact Us

MoniBeat
privacy@monibeat.com

Notice to European Users

Controller

MoniBeat is the controller of your personal information under European data protection laws.

Legal Bases for Processing

• To Provide Our Services: Processing is necessary to fulfill our contract with you.
• For Research, Marketing, Compliance, and Safety: These are our legitimate interests, balanced against your rights.
• With Your Consent: Processing is based on consent, which you may withdraw via the Sites.

Retention

We retain your personal information as long as needed for the purposes outlined here, unless a longer period is required by law.

Your Rights

You may request to access, correct, delete, transfer, restrict, or object to the processing of your personal information by contacting privacy@monibeat.com. We may verify your identity and may decline requests as permitted by law.

Personal Data Export

If we transfer your data outside the European Economic Area, we will apply safeguards like EU model contracts. Contact us for details.